Returns & Exchanges

At PrincessAce, we want you to feel like royalty in every piece, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your selection isn't the perfect fit, we are here to ensure your exchange or refund is handled with elegance and ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all boutique tags are attached and the garment is in its original, unworn condition.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects your return, we will issue a refund to your original payment method or process your exchange within 5-7 business days.